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  Official website of M M University Mullana      
Year : 2014  |  Volume : 4  |  Issue : 2  |  Page : 81-86

Depiction of Total Quality Management during a Span of 2003-2013

1 Department of Mechanical Engineering, M.M. University, Mullana, India
2 Department of Mechanical Engineering, National Institute of Technology, Kurukshetra, Haryana, India
3 Department of Mechanical Engineering, Galaxy Global Group of Institutions, Shahabad, Ambala, India

Correspondence Address:
Vineet Gupta
Department of Mechanical Engineering, M.M. University, Mullana
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Source of Support: None, Conflict of Interest: None

DOI: 10.4103/0976-8580.141170

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The tenacity of this article is to craft a depiction of one decade's quality movement. The progression of the depiction, aims to ease in establishing the existing standing of total quality management (TQM) and endorse in accepting and influencing its imminent course. In this effort, potential circulated articles during that period under the question of TQM have been collected. The collected data further analyzed and reflected in order to show the delineations, elements and methods that have been cited by various scholars, professionals, academics, etc. The outcomes display the basic to build a renowned philosophy in terms of employee's empowerment, ownership, leadership, cultural change, continuous improvements, etc., based on facts and focus on the customer satisfaction have been increasing more during the last decade.

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